Anima service information December 2024

Posted by: charlottefagan - Posted on:

We want to announce that from Monday 1st January 2025 all admin enquiries will need to be submitted online via Anima rather than emailing us. We also have limited availability for clinical requests.

Anima is a communication platform that allows you to seek care from you GP practice. When you have an issue that you want to contact your GP about, you can use Anima to submit your request online. It is integrated into your medical record and in the NHS App, so you can quickly submit a request by answering a few questions and get a timely response which you can see in real-time by using your account.

We are running drop-in sessions On Thursday 12th and Thursday 19th December 2024 between 1.00pm and 2.00pm to help our patients set up and use Anima.

To sign up to this service please visit: Anima

Anima allows our team to continue to improve access times by helping us to direct you to the most appropriate care for your medical needs. This ensures we make use of our limited resources in the most safe and efficient way. Don’t worry, all appointments will continue to be offered according to clinical urgency and need. Your request will be managed in the same manner whether you complete the Anima request online yourself or contact us via telephone.

We would encourage all patients that are able to use technology to use to use Anima, this will prevent you needing to queue on the telephone and keep lines free for those who do not have internet access. Completing an Anima request yourself also provides you with more discretion should you prefer not to discuss your medical problem with one of our receptionists.

As a patient you will benefit from:

  • Being able to log on to see the status and outcomes of your current and past requests.
  • You will be asked questions based on your issues (asked without medical jargon)
  • You can use the system in a number of languages.
  • Your medical records will be more complete for the future.
  • The practice responses will be clearer.
  • You will receive a text message, a push notification and email to let you know when the practice has responded (no more missing emails in the junk box).
  • You can provide all the information that the practice needs without waiting on the phone.

Watch a short video that shows you how to sign up to use Anima

Watch a short video to see how you can submit a request to Anima

Medication requests are to be submitted via SystmOnline/Airmid or via NHS App